Local office hours and contact details
Mon - Fri 8:30am - 7:00pm EST
Phone: 1300 PRIMAV (1300 774628)

Global escalated support hours and contact details
Mon - Fri 7:00pm - 12:00am EST
Phone: +852 2111 8299

Mon - Fri 11:00pm - 8:30am EST
Phone: +1 610 667 6333

Knowledgebase details
To access support services, your Primavera software licenses must be supported by a valid and current maintenance agreement. Information (PDF 857Kb)

To access our technical support services your licenses need to be kept under current maintenance. To find out more click here >>

To access the Primavera Knowledgebase or Live Support through Primavera Online Interaction (POINT) click here >>

For additional information on Primavera Support Services contact Primavera Australia support at austech@primavera-aus.com